Accessibility on www.gold.ac.uk

We want you to be able to use our website in your own way.

Primary page content

Using this website

Goldsmiths, University of London run this website (www.gold.ac.uk). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% on a desktop without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working to make the website text as simple as possible to understand.

Video

The majority of video on our website is streamed by Vimeo.  See the Vimeo player keyboard short cuts.

Some videos are streamed by YouTube.  See the YouTube keyboard short cuts.

Audio

Audio is streamed by SoundCloud. Keyboard shortcuts for its player are:

  • Play/Pause toggle – Spacebar
  • Volume decrease – Shift and Down Arrow
  • Volume increase – Shift and Up
  • Volume mute – M

How accessible this website is

We know some parts of this website aren’t currently fully accessible:

  • Some elements are not keyboard accessible, and there are issues with keyboard focus
  • Some forms are not correctly labelled
  • Videos do not have audio description
  • Audio streams do not have transcripts
  • Headings are not correctly used on some pages
  • Older documents may not be compliant with accessibility standards

We are currently re-coding sections of our website as part of a wider project. We are working to the WCAG 2.1 AA standard and includes many of the requirements for AAA.

What to do if you can’t access parts of this website

If you need information on this website in a different format such as accessible PDF, email communications (@gold.ac.uk). We’ll consider your request and get back to you in five working days.

If you need information on our courses or applying to study at Goldsmiths you can call +44 (0)20 7078 5300 (10am–4pm) or email course-info (@gold.ac.uk).

If you can’t view any of the maps you can call us on +44 (0)20 7919 7171 or email estates (@gold.ac.uk) for directions.

Our Contact page lists other departments you can call for information.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact communications (@gold.ac.uk).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Goldsmiths, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

We are currently reviewing our website intending to make it fully WCAG 2.1 AA compliant by September 2020.  This is part of a project to replace the code of our website with changes rolling out from July 2019.

We are aware of the following issues:

Some elements are not keyboard accessible and there are issues with keyboard focus

Using the tab key to move around pages doesn’t always work and can go in unexpected directions. The focus area is not always highlighted.

Our new page code fixes this, and we are correcting the code on existing pages.

Some forms are not correctly labelled

We are developing a new code base for our forms, which will be rolled out in the autumn of 2019.

Videos do not have audio description

Many of our videos are ‘talking heads’ with the content delivered through speech.  Some videos will benefit from having an audio description for visually impaired people.

Over the summer of 2019, we will be piloting how to deliver audio description and expect to include it in all new videos from January 2020.

We will review existing videos to see if they require audio description. This review will include looking at how often the videos are viewed, and if we have the original video files we can edit. We will update this statement with details of this before September 2020.

Audio streams do not have transcripts

We will review the audio streams we have on this website and decide whether to provide transcripts or remove the streams by September 2020.

Headings are not correctly used on some pages

Some pages use headings to emphasise text and links rather than their correct use as section headings. This will be corrected as we review and update all our content.

Issues with PDFs and other documents

Gold.ac.uk contains many documents dating back several years. Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader, or they may have colour contrast issues.

We expect important documents and those in current use to be replaced as part of various projects at Goldsmiths to update policies and governance documents.

All new documents uploaded from August 2019 will be tested for accessibility.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We’ll consider this as we review and update all our content.

How we tested this website

Our website was tested as it was built in 2015. Since then, the WCAG guidelines have changed, and new pages and functionality added.

As part of our project to recode this website, we commissioned Dig Inclusion to test a selection of our pages in May 2019.  This selection was of high traffic pages contain elements used across the site including:

  • Navigation
  • Video
  • Tables
  • Forms
  • Model overlays and dynamic content

Dig Inclusion provided us with a detailed report on the pages and what would be required to meet the WCAG 2.1 AAA standard. This informed the new code we are producing for our pages. We are also correcting issues on our ‘old’ pages, including keyboard focus.

We are testing our new pages ourselves using Dig Inclusion for consultancy.


This statement was first published on 19 July 2019. It was last updated on 10 September 2019.